Through our sustained presence in countries across ASEAN and South Asia, we are an engine for long-term development, helping to drive the region’s most vibrant emerging economies towards achieving their fullest potential.
In 2021, our OpCos continued to make a telling contribution to national economies across our markets of operation by providing long-term employment opportunities in the digital industry, supporting local vendors, and paying taxes to national governments. With the total value this generates, we continue to be one of the largest Foreign Direct Investors across our operating markets.
Discover how we are advancing national economies by reading our country-by-country contributions below, and download our Sustainability and National Contribution Report 2021 for a more detailed disclosure of our impact.
Celcom is Malaysia’s first private mobile operator, with over 8.7 million customers.
Established in 1988, its national 2G, 3G and 4G LTE networks cover over 98% of the population. Celcom is now moving towards integrated multi-access and multimedia services and Internet of Things solutions, in line with evolving technologies and consumer behaviour in Malaysia.
A culture that places the customer FIRST™ is reflected in its award-winning customer service, products, and other corporate accolades at a regional level.
Our material matters are determined through a bi-yearly process of materiality assessment, detailed below:
We review and update our material matters in response to changes in our business landscape, risk environment, internal policies, KPIs, emerging local and global sustainability trends, regulatory developments and stakeholder opinions. Our review also incorporates peer benchmarking.
We conducted a structured stakeholder prioritisation exercise by leveraging insights from our dialogue with various stakeholders on our material matters. This allows us to identify the influence and dependence of key stakeholders on the Group. We then engage with the prioritised stakeholders to obtain their feedback on material matters.
Upon identification of our material matters, we conducted workshops within the Group to further prioritise materiality matters from the business perspective.