How we create long-term value for our business, people, communities and the environment.
As a leading digital and telecommunications conglomerate across nine countries in ASEAN and South Asia, we aspire towards advancing a digital future where people, planet and our business can collectively thrive.
By harnessing the immense capabilities of digital technology to connect, empower and drive positive change, we continue to move closer to realising our vision.
Since our founding, we have progressively strengthened our commitment to sustainability, taking a leadership role across the ESG spectrum while aligning our actions to international standards and approaches.
Beyond Short-Term Profits
Nurturing People
Process Excellence & Governance
Planet & Society
Since our founding, we have progressively strengthened our commitment to sustainability, taking a leadership role across the ESG spectrum while aligning our actions to international standards and approaches.
Beyond Short-Term Profits
Nurturing People
Process Excellence & Governance
Planet & Society
1 National contribution figures include:
(i) Our six OpCos (XL, Link Net, Dialog, Robi, Smart, EDOTCO (excluding EDOTCO Myanmar));
(ii) Our operations in Malaysia for seven entities within the Malaysia Digital Ecosystem (Axiata Group Berhad, ADA Malaysia, Axiata Digital Labs Malaysia, Boost Malaysia, EDOTCO Malaysia, Axiata Foundation and Axiata Enterprise); and
(iii) CelcomDigi, which is a material Key Associate Company of Axiata, proportioned to our share of CelcomDigi, which is 33.1%
The Axiata Sustainability Framework ensures that our approach remains aligned to current sustainability developments and stakeholder expectations.Â
Pillared on four key imperatives and underpinned by our core values, the framework guides the continued integration of ESG considerations within our operations, empowering us to advance a better and more sustainable future for all through technology and innovation, in line with the UN SDGs.
As part of our sustainability framework, we adopted a set of targets across key material matters to drive progress against our sustainability commitments. Download the full report to see our progress against these targets in 2023.
Improve the lives of around 23 million people between 2022 to 2025 in the areas of healthcare, education and financial inclusion (inclusive of digital skills)
Become net-zero no later than 2050
30% women in Axiata Group Berhad (Holding Company) senior leadership team by 2025
Build Digital Trust & Resilience to ensure the protection of customer information and the security of critical infrastructure
Create long term value by fostering a winning culture based on integrity, ethics and compliance achieved through mandatory training and awareness programmes for people and broader stakeholders
30% women’s representation in Axiata Group Berhad (Holding Company) Board of Directors (BOD) by 2025
We consistently review and refresh our sustainability governance to improve our sustainability management and approach. Through this, we aim to strengthen Group oversight of our OpCos and guide them towards achieving our shared strategic objectives.
We conduct a detailed materiality assessment every two years, with a yearly review in between, to ensure that our focus on ESG matters aligns with our impact on society. The process includes consideration of the perspectives of our stakeholders, current sustainability issues, changes to our industry and regulatory changes.
We maintain open and continuous dialogue with our valued stakeholders to better understand their evolving concerns. The insights we gain enable us to stay abreast of emerging issues across our regional footprint, driving the creation of targeted initiatives and sustainability strategies.
Why They Are Important
Our customers encompass both individual and enterprise customers. We value each of our customers and prioritise their experience on our network, as well as the impact of our solutions and services. We are committed to delivering optimal performance to meet our customers’ expectations and enhance their user experience.
How We Engage
We undertake a range of surveys across our markets to understand customer satisfaction and expectations. Scores are benchmarked against our peers and data analyses, among other factors, driving operational excellence.
Why They Are Important
How We Engage
We engage with key suppliers to understand the solutions and services that can enhance operational excellence. We collaborate with our business partners and suppliers to address improvement opportunities during performance management meetings and the Annual Supplier Forum.
Why They Are Important
We operate within a diverse and rapidly developing economic region. We acknowledge that active community participation and engagement are essential components of our social licence to operate.
How We Engage
We build relationships with the community through partnerships with local NGOs to promote digital inclusion initiatives, corporate responsibility programmes and assess the needs of local stakeholders. We communicate our initiatives through digital and print media.
Why They Are Important
As owners of Axiata, shareholders and analysts provide us with the financial capital needed to sustain our growth. They are entitled to receive a return on their investment and to be apprised of developments within the Group.
How We Engage
We hold Annual General Meetings (AGM) to meet and be accountable to shareholders. We also regularly partake in investor roadshows/ conferences to continuously engage with shareholders, analysts and prospective investors on matter relating to strategy, financials and corporate developments, including ESG-related matters.
Why They Are Important
The media provides a platform to communicate with our key stakeholders and local communities. Media channels allow us to promote new products and services, make corporate announcements and share thought leadership ideas, opinions and insights.
How We Engage
We engage with the media through interviews, press releases, conferences and other engagement activities.
Why They Are Important
Our regulators and authorities specify the national laws and regulations that determine the licence and scope of our activities in our respective markets of operation. They provide our OpCos access to operating licences, and impose regulatory measures which have potential cost implications for the Group.
How We Engage
We proactively engage with country regulators and authorities through industry meetings, leadership platforms and capacity building works to support and enable the digital ecosystem.
Why They Are Important
How We Engage
We engage with relevant industry bodies through regular discussions and business roundtables to continuously improve the telecommunications industry.
Why They Are Important
Our innovative and diverse workforce is essential for delivering the best digital experience to our customers. We cultivate a culture of high performance and accountability, which attracts, develops and retains the best talent to execute our business strategy.
How We Engage
Axiata conducts an annual Employee Engagement Survey and regular townhalls, and utilises a range of digital platforms to stay engaged with employees across the Group.
Why They Are Important
Our customers encompass both individual and enterprise customers. We value each of our customers and prioritise their experience on our network, as well as the impact of our solutions and services. We are committed to delivering optimal performance to meet our customers’ expectations and enhance their user experience.
How We Engage
We undertake a range of surveys across our markets to understand customer satisfaction and expectations. Scores are benchmarked against our peers and data analyses, among other factors, driving operational excellence.
Why They Are Important
How We Engage
We engage with key suppliers to understand the solutions and services that can enhance operational excellence. We collaborate with our business partners and suppliers to address improvement opportunities during performance management meetings and the Annual Supplier Forum.
Why They Are Important
We operate within a diverse and rapidly developing economic region. We acknowledge that active community participation and engagement are essential components of our social licence to operate.
How We Engage
We build relationships with the community through partnerships with local NGOs to promote digital inclusion initiatives, corporate responsibility programmes and assess the needs of local stakeholders. We communicate our initiatives through digital and print media.
Why They Are Important
As owners of Axiata, shareholders and analysts provide us with the financial capital needed to sustain our growth. They are entitled to receive a return on their investment and to be apprised of developments within the Group.
How We Engage
We hold Annual General Meetings (AGM) to meet and be accountable to shareholders. We also regularly partake in investor roadshows/ conferences to continuously engage with shareholders, analysts and prospective investors on matter relating to strategy, financials and corporate developments, including ESG-related matters.
Why They Are Important
The media provides a platform to communicate with our key stakeholders and local communities. Media channels allow us to promote new products and services, make corporate announcements and share thought leadership ideas, opinions and insights.
How We Engage
We engage with the media through interviews, press releases, conferences and other engagement activities.
Why They Are Important
Our regulators and authorities specify the national laws and regulations that determine the licence and scope of our activities in our respective markets of operation. They provide our OpCos access to operating licences, and impose regulatory measures which have potential cost implications for the Group.
How We Engage
We proactively engage with country regulators and authorities through industry meetings, leadership platforms and capacity building works to support and enable the digital ecosystem.
Why They Are Important
How We Engage
We engage with relevant industry bodies through regular discussions and business roundtables to continuously improve the telecommunications industry.
Why They Are Important
Our innovative and diverse workforce is essential for delivering the best digital experience to our customers. We cultivate a culture of high performance and accountability, which attracts, develops and retains the best talent to execute our business strategy.
How We Engage
Axiata conducts an annual Employee Engagement Survey and regular townhalls, and utilises a range of digital platforms to stay engaged with employees across the Group.
In support of the global sustainable development agenda, we have aligned our sustainability framework with the United Nations (UN) Sustainable Development Goals (SDGs), a set of 17 global goals established by the UN General Assembly to make the world a better place by 2030.
For 2022, we have identified nine UN SDGs that align with our sustainability agenda, and which we shall aim to advance through our initiatives.
Through our memberships and participation in key local and global organisations, we gain access to insights, skills and networks that enable us to deliver greater impact.
We drive collaboration within the mobile ecosystem as a member of the Board and working team of GSMA, while also participating in key initiatives under GSMA including the Humanitarian Connectivity Charter, Climate Action Taskforce and Connected Women Commitment Initiative.
We joined the UNGC in November 2022, pledging to incorporate the compact’s Ten Principles that enshrine ethical business practices concerning human rights, labour, environment and corruption.
As a member of this network and co-lead/secretariat of its Policy Advocacy Workstream, we work collaboratively with CEOs and Board members from other leading companies to shape future-ready and ESG-integrated business models and ecosystems.
Since 2010, we have been a member of this 850+ alliance of global companies working together to break down technology and cultural barriers between digital service providers, technology suppliers, consultancies and systems integrators.
As a member of the 30% Club, we advocate for the achievement of minimum 30% women representation at all senior decision-making tables – including Boards and C-Suites – across Malaysia.
Reaffirming our dedication to advancing gender equality and women's empowerment within the Group, we became a signatory to the United Nations Women's Empowerment Principles (WEP) in 2023.
As a member of the Business Integrity Alliance, we are actively engaged in collaborative efforts aimed at combating corruption and promoting business integrity.
(Forum of Incident Response and Security Teams)
We strengthened our incident response and cybersecurity resilience by becoming a member of FIRST in 2019. As a member, we are connected to incident response teams worldwide, enabling us to benefit from knowledge sharing, global collaboration and timely threat alerts.
We became a member of IWF in December 2023, committing to increasing public awareness of the impact of Child Sexual Abuse Material (CSAM), helping prevent its spread through URL blocking and ensuring a safer internet environment for all, especially children.
We became a member of CREST and attained CREST accreditation in 2023. CREST is an international not-for-profit membership body representing the global cyber security industry, and CREST accreditation is awarded to companies that are recognised as offering the highest quality and most professional cyber security services.
Read about the impact we made in 2022.
Download past reports produced by the Axiata Group, including Integrated Annual Reports, Governance & Audited Financial Statements and Sustainability Reports.
2023 Reports
2022 Reports
2021 Reports
2019 Reports
2018 Reports
2017 Reports
2012 Reports
OpCo Website and Sustainability Reports
Download past reports produced by the Axiata Group, including Integrated Annual Reports, Governance & Audited Financial Statements and Sustainability Reports.
2023 Reports
2022 Reports
2021 Reports
2019 Reports
2018 Reports
2017 Reports
2012 Reports
OpCo Website and Sustainability Reports
1 National contribution figures include:
(i) Our six OpCos (XL, Link Net, Dialog, Robi, Smart, EDOTCO (excluding EDOTCO Myanmar));
(ii) Our operations in Malaysia for seven entities within the Malaysia Digital Ecosystem (Axiata Group Berhad, ADA Malaysia, Axiata Digital Labs Malaysia, Boost Malaysia, EDOTCO Malaysia, Axiata Foundation and Axiata Enterprise); and
(iii) CelcomDigi, which is a material Key Associate Company of Axiata, proportioned to our share of CelcomDigi, which is 33.1%
1 Based on Scope 1 and Scope 2 emissions
2Training hours exclude Digital Businesses and Celcom
3 For Digital Telco, Infrastructure and Corporate Centre
4Measurement of economic impact and value creation in the markets and communities served by Digital Telcos and Infrastructure
As part of our sustainability framework, we adopted a set of targets across key material matters to drive progress against our sustainability commitments. Download the full report to see our progress against these targets in 2022.
Improve the lives of around 23 million people between 2022 to 2025 in the areas of healthcare, education and financial inclusion (inclusive of digital skills)
Become net-zero no later than 2050
30% women in Axiata Group Berhad (Holding Company) senior leadership team by 2025
Build Digital Trust & Resilience to ensure the protection of customer information and the security of critical infrastructure
Create long term value by fostering a winning culture based on integrity, ethics and compliance achieved through mandatory training and awareness programmes for people and broader stakeholders
30% women’s representation in Axiata Group Berhad (Holding Company) Board of Directors (BOD) by 2025
Our Board holds ultimate responsibility for our sustainability agenda, overseeing the integration of ESG matters within our corporate strategy and ensuring that we balance stakeholder interests with the need to grow responsibly and create long-term value. The Board is assisted in its responsibilities by the Board Sustainability Committee (BSC), which provides oversight and strategic guidance to the Group and resolves matters relating to sustainability management as a Group-wide agenda. The BSC also has oversight of climate-related matters, including climate risks and opportunities.
Responsibility for the overall management and oversight of sustainability-related matters lies with our Group Chief Executive Officer (GCEO) and Managing Director. The GCEO and Managing Director is supported by the Group Chief Corporate Officer and other senior management within their areas of responsibility.
At the working level, the Axiata Sustainability Steering Committee is responsible for supporting the management of ESG matters and ensuring collaboration on sustainability-related matters. Chaired by the Group Chief Corporate Officer, the committee consists of representatives from Group Sustainability, OpCo sustainability teams and representatives, and selected Heads or nominees from key Group corporate functions.
Group Sustainability, meanwhile, leads the development of strategies and frameworks for sustainability initiatives and programmes. Its responsibilities include monitoring and managing business sustainability practices and targets, staying abreast of the evolving sustainability development landscape and ensuring that ESG risks and opportunities are assessed and evaluated.
Each of our OpCos has its own sustainability governance, where sustainability-related matters are escalated to the OpCo Board, Board Committee, CEO or Management Committee by sustainability teams or representatives.Â
We identified nine (9) prioritised UN SDGs aligned to our Framework, reflecting the Group’s position, beliefs, aspirations and most impactful activities. Although other SDGs do not form part of our prioritized SDGs, we acknowledge that we are indirectly contributing to these goals through our unique Triple Core Businesses of Digital Telco, Digital Businesses and Infrastructure, and our influential position as a responsible corporate citizen.
In all that we do, collaborations and partnerships with our stakeholders are essential towards advancing sustainability.
Ultimately, our initiatives contribute to our corporate vision, purpose and values, delivering on our responsibilities as a regional telecommunications and digital leader.
Our vision
To be The Next Generation Digital Champion
Our purpose
Advancing Asia
Our vALUES
Uncompromising Integrity & Exceptional Performance