Axiata Sustainability

“Our Sustainability and National Contribution Report 2020 tells the story of how we as a Group serve to fulfil our responsibilities to contribute more Environmental, Social and Governance (ESG) value, in a historic year that saw the world as we know it irrevocably changed.”

Dato' Izzaddin Idris

President & Group Chief Executive Officer

A conversation on sustainability

with our President & Group Chief Executive Officer

Against the backdrop of a world in crisis, Axiata proved its mettle with the delivery of better than expected results for 2020. We continued to focus on business continuity amid the challenging operating conditions. At the same time, we also made sure to step up to the needs of governments and local communities across our regional presence in battling the COVID-19 pandemic. Through our provision of connectivity services, these efforts were crucial in supporting our stakeholders in adjusting to new norms of living.

How We Generate Long-Term Value

Guided by our purpose of Advancing Asia, our approach to sustainability focuses on improving quality of life for our customers and communities by providing digital connectivity services and driving the proliferation of emerging regional digital economies. This is underscored by the imperative of balancing our goals as a business with our impact on planet and society, in line with our Advancing to Zero commitment.

Beyond Short-Term
Profits
Beyond Short-Term Profits
Nurturing People
Process Excellence
& Governance
Planet & Society

How We Generate
Long-Term Value

Guided by our purpose of Advancing Asia, our approach to sustainability focuses on improving quality of life for our customers and communities by providing digital connectivity services and driving the proliferation of emerging regional digital economies. This is underscored by the imperative of balancing our goals as a business with our impact on planet and society, in line with our Advancing to Zero commitment.

In seeking to ingrain sustainable actions at all levels of our organisation, the newly established Sustainability Steering Committee is formulating detailed policies and action plans that will harness the energies of our varied workforce towards creating positive and lasting impact. Watch this interview with our Chairman, Tan Sri Ghazzali Sheikh Abdul Khalid, to learn more about our approach in this area.

Sustainability Governance

We have strengthened our sustainability governance structure based on enhanced alignment between Group and OpCos for effective implementation of sustainability strategies and initiatives moving forward.

Sustainability-related key performance indicators (KPIs) have been included in our Group CEO and OpCo CEOs’ annual KPIs to ensure accountability to our sustainability commitments. Additionally, all OpCo CEOs sign-off on sustainability-related governance as part of internal control assurance.

Ultimately, Axiata’s Board of Directors have accountability for our sustainable business strategy. This top-down approach marks our commitment to embracing sustainability as a Group-wide agenda.

Sustainability-related key performance indicators (KPIs) have been included in our Group CEO and OpCo CEOs’ annual KPIs to ensure accountability to our sustainability commitments. Additionally, all OpCo CEOs sign-off on sustainability-related governance as part of internal control assurance.

Ultimately, Axiata Board of Directors is accountable for Axiata’s sustainable strategies. This top-down approach marks our commitment to embracing sustainability as a Group-wide agenda.

Materiality

A comprehensive materiality assessment exercise, carried out every two years, establishes timely material issues that pertain to sustainability-related outcomes. This assessment integrates risk assessment parameters to embed sustainable and integrated thinking across the Group.

Our methodology is guided by Bursa Malaysia’s Sustainability Reporting Guidelines and Toolkits as well as the Global Reporting Initiative (GRI) Standards. This allows us to gain deeper insights into our financial and non-financial impacts, as well as better understand how our OpCos are able to leverage sustainability practices to respond to ever-changing trends in their operating environment.

In 2020, we updated our stakeholder engagement and materiality assessment exercises to take into account any new developments in our business areas. As a result, we have gained a refreshed perspective on how our business can respond to dynamic changes in our operating environment.

Engaging Our Stakeholders

Our stakeholders are the gatekeepers to achieving shared value creation. Through a systematic Stakeholder Engagement Framework guided by the AA100 Stakeholder Engagement Standard, we identify and prioritise stakeholders, engage on subjects relevant to their area of influence, and communicate progress on addressing issues identified.

Why They Are Important

Our regulators and authorities specify the national laws and regulations that determine the license and scope of our activities in the respective countries of our operation. They provide our OpCos access to operating licenses, and impose regulatory measures with potential cost implications for the Group.

How We Engage

We proactively engage with country regulators and authorities through industry meetings, thought leadership platforms, and capacity building workshops to support and enable the digital ecosystem.

Subjects Raised

  • Spectrum allocations and licensing fees
  • Compliance with regulations and customer service standards
  • Information security and data protection
  • Developing local digital talents and national talent pipelines

Our Response And Results

  • Investing in development of local communication infrastructure
  • Contributing directly and indirectly to local and regional digital economy
  • Supporting digital innovation funds to drive development of local and regional digital ecosystems
  • Deploying world-class cyber security and privacy practices

Engaging Our Stakeholders

Our stakeholders are the gatekeepers to achieving shared value creation. Through a systematic Stakeholder Engagement Framework guided by the AA100 Stakeholder Engagement Standard, we identify and prioritise stakeholders, engage on subjects relevant to their area of influence, and communicate progress on addressing issues identified.

Data In Numbers

We use key indicators across the Group to measure and track the impact of our sustainability initiatives, with this impact also visible in terms of national contributions to our operating countries.

Sustainability Reporting

Our sustainability disclosures, and our annual sustainability publications, are prepared in alignment with the Bursa Malaysia Main Market Listing Requirements, Bursa Malaysia Sustainability Reporting Guidelines and Global Reporting Initiative (GRI) Standards. Our disclosures integrate the 10 principles of the UN Global Compact (UNGC) while supporting the UN Sustainable Development Goals (UN SDGs).

In 2020, we aligned our reporting approach with ESG factors to place increased focus on sustainability material matters and provide greater transparency to stakeholders on how we manage each material matter.

Our sustainability disclosures, and our annual sustainability publications, are prepared in alignment with the Bursa Malaysia Main Market Listing Requirements, Bursa Malaysia Sustainability Reporting Guidelines and Global Reporting Initiative (GRI) Standards. Our disclosures integrate the 10 principles of the UN Global Compact (UNGC) while supporting the UN Sustainable Development Goals (UN SDGs).

In 2020, we aligned our reporting approach with ESG factors to place increased focus on sustainability material matters and provide greater transparency to stakeholders on how we manage each material matter.

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