Data In Numbers
Download detailed disclosures of our sustainability
performance and national contributions in 2021.
performance and national contributions in 2021.
As a Group, we recorded significant milestones during the year. A key moment was our signing of the Science Based Target initiative (SBTi) Business Ambition Pledge for 1.5°C. This formalised our commitment to reach net-zero emissions no later than 2050.
President & Group Chief Executive Officer
Read the full statement from Dato’ Izzaddin Idris in our Sustainability and National Contribution Report by clicking the button below.
As a Group, we recorded significant milestones during the year. A key moment was our signing of the Science Based Target initiative (SBTi) Business Ambition Pledge for 1.5°C. This formalised our commitment to reach net-zero emissions no later than 2050.
President & Group Chief Executive Officer
Read the full statement from Dato’ Izzaddin Idris in our Sustainability and National Contribution Report by clicking the button below.
In embracing sustainability as a Group-wide agenda, we have strengthened our sustainability governance structure to enable enhanced alignment between the Group and OpCos for effective implementation of sustainability strategies and initiatives moving forward. View our sustainability governance structure here.
Our enhanced approach to sustainability governance has also been reflected in board oversight and accountability with the formation of a new board-level committee, the Axiata Sustainability Steering Committee. Learn more about the roles, responsibilities and oversight of the committee here.
Our materiality process – guided by Bursa Malaysia’s Sustainability Reporting Guide as well as the Global Reporting Initiative (GRI) Standards – provides us with a detailed understanding of the material issues that matter to the Group and to our stakeholders.
Our materiality assessment reaffirms our understanding of our risks and opportunities from the perspective of internal and external stakeholders, while allowing us to gain insights on how our business can respond to the dynamic changes in our operating environment. It continues to facilitate our ongoing process of embedding sustainable and integrated thinking across the Group and our subsidiaries.
We engage with our stakeholders on issues relevant to their relationship with the Group, leveraging their valued input to shape our materiality process and our sustainability strategies. Our engagements are guided by the Axiata Stakeholder Engagement Framework, which is based on the AA100 Stakeholder Engagement Standard.
Why They Are Important
Our regulators and authorities specify the national laws and regulations that determine the licence and scope of our activities in the respective countries of our operation.
They provide our OpCos access to operating licenses, and impose regulatory measures with potential cost implications for the Group.
How We Engage
We proactively engage with country regulators and authorities through industry meetings, thought leadership, and capacity building workshops to support and enable the digital ecosystem
Subjects Raised
Our Response And Results
Why They Are Important
How We Engage
We conduct an Annual General Meeting to meet and be accountable to shareholders. We also organise regular investor roadshows and analyst meetings to engage with shareholders on current corporate developments.
Subjects Raised
Our Response And Results
Why They Are Important
We value each of our customers and the experience that they have on our network, and impact of our solutions and services. We are committed to delivering optimum performance to meet our customer’s expectations and user experience.
How We Engage
We undertake a range of surveys across our markets to understand customer satisfaction and expectations. Scores are benchmarked against our peers, and drives operational excellence.
Subjects Raised
Our Response And Results
Why They Are Important
Our suppliers provide us business
critical products and services that
enable us to drive our business
strategy. We work in partnership to deliver best value for our operations as well as develop their capabilities and capacity.
How We Engage
We conduct engagement with key suppliers to understand solutions and services that can drive operational excellence. We recognise outstanding suppliers through the Biennial
Axiata Supplier Awards, and address opportunities for improvement during performance management and the
Annual Supplier Forum.
Subjects Raised
Our Response And Results
Why They Are Important
Our innovative and diverse workforce is essential to delivering the best digital experience for our customers. We drive a culture of high performance and accountability that attracts, develops, and retains the best talent to deliver on our business strategy
How We Engage
Axiata conducts an annual Employee Engagement Survey, quarterly Town Hall and a range of digital platforms to stay engaged with employees.
Subjects Raised
Our Response And Results
Why They Are Important
We are present in a diverse and fast economic developing region. We recognise that strong community participation and engagement is needed as part of our social licence to operate.
How We Engage
Building relationships with the
community through partnerships with local NGOs to foster digital inclusion initiatives, corporate responsibility programmes and needs assessment of local stakeholders. We communicate our initiatives through digital and print media.
Subjects Raised
Our Response And Results
Why They Are Important
The media provides a platform to communicate with our key stakeholders and the local communities. They provide publicity of new products and services, corporate events and thought leadership.
How We Engage
We engage with the media through interviews, press releases and conferences.
Subjects Raised
Our Response And Results
We engage with our stakeholders on issues relevant to their relationship with the Group, leveraging their valued input to shape our materiality process and our sustainability strategies. Our engagements are guided by the Axiata Stakeholder Engagement Framework, which is based on the AA100 Stakeholder Engagement Standard.
Why They Are Important
Our regulators and authorities specify the national laws and regulations that determine the licence and scope of our activities in the respective countries of our operation.
They provide our OpCos access to operating licenses, and impose regulatory measures with potential cost implications for the Group.
How We Engage
We proactively engage with country regulators and authorities through industry meetings, thought leadership, and capacity building workshops to support and enable the digital ecosystem
Subjects Raised
Our Response And Results
Why They Are Important
How We Engage
We conduct an Annual General Meeting to meet and be accountable to shareholders. We also organise regular investor roadshows and analyst meetings to engage with shareholders on current corporate developments.
Subjects Raised
Our Response And Results
Why They Are Important
We value each of our customers and the experience that they have on our network, and impact of our solutions and services. We are committed to delivering optimum performance to meet our customer’s expectations and user experience.
How We Engage
We undertake a range of surveys across our markets to understand customer satisfaction and expectations. Scores are benchmarked against our peers, and drives operational excellence.
Subjects Raised
Our Response And Results
Why They Are Important
Our suppliers provide us business
critical products and services that
enable us to drive our business
strategy. We work in partnership to deliver best value for our operations as well as develop their capabilities and capacity.
How We Engage
We conduct engagement with key suppliers to understand solutions and services that can drive operational excellence. We recognise outstanding suppliers through the Biennial
Axiata Supplier Awards, and address opportunities for improvement during performance management and the
Annual Supplier Forum.
Subjects Raised
Our Response And Results
Why They Are Important
Our innovative and diverse workforce is essential to delivering the best digital experience for our customers. We drive a culture of high performance and accountability that attracts, develops, and retains the best talent to deliver on our business strategy
How We Engage
Axiata conducts an annual Employee Engagement Survey, quarterly Town Hall and a range of digital platforms to stay engaged with employees.
Subjects Raised
Our Response And Results
Why They Are Important
We are present in a diverse and fast economic developing region. We recognise that strong community participation and engagement is needed as part of our social licence to operate.
How We Engage
Building relationships with the
community through partnerships with local NGOs to foster digital inclusion initiatives, corporate responsibility programmes and needs assessment of local stakeholders. We communicate our initiatives through digital and print media.
Subjects Raised
Our Response And Results
Why They Are Important
The media provides a platform to communicate with our key stakeholders and the local communities. They provide publicity of new products and services, corporate events and thought leadership.
How We Engage
We engage with the media through interviews, press releases and conferences.
Subjects Raised
Our Response And Results
This year’s Sustainability and National Contrbution Report is our eighth sustainability report using the Global Reporting Initiative’s (GRI) Standards guidelines, with the addition this year of references and guidance from the Sustainability Accounting Standards Board (SASB) Telecommunications Services Standards. Our disclosures support the UN Sustainable Development Goals (UN SDGs).
Please download our GRI Content Index for detailed information on GRI disclosures contained within this website.
The Axiata Sustainability and National Contribution Report 2021 covers the sustainability performance of our Group Corporate Centre (CC), and key operating companies covering our digital telcos, telco infrastructure, and digital businesses. For our digital telcos, this includes Celcom (Malaysia), XL (Indonesia), Smart (Cambodia), Robi (Bangladesh), Dialog (Sri Lanka), Ncell (Nepal). Digital telco operations account for over 95% of the Group’s Operating Revenue. For telco infrastructure we include edotco Group which covers their operations in Malaysia, Cambodia, Sri Lanka, Bangladesh, Myanmar, Pakistan, Philippines and Laos. For our digital businesses, we include ADA, Boost Holdings Sdn Bhd, and Axiata Digital Labs. Aspirasi, previously under digital businesses has been rebranded to Boost Credit (under Boost Holdings Sdn Bhd).
The report excludes wholly owned and non-wholly owned subsidiaries and financial investments, and associate and companies that are in the process of being disposed. This report discusses the sustainability of the Group as a whole. This Sustainability and National Contribution Report 2021 covers the period from 1 January 2021 to 31 December 2021, unless otherwise stated.
The level of disclosure, covering the Group as a whole as well as disclosure per material matter, has significantly increased in our 2021 Sustainability and National Contribution Report 2021 and on our corporate sustainability website. This is a conscious effort to disclose transparent, meaningful and comprehensive sustainability disclosure to our stakeholders, in ways that are greater aligned to the global sustainability reporting narrative, and in mediums that are easily accessible to our stakeholders. We note that our OpCos’ operating environments may vary significantly from one market to the next, but we have nevertheless made the attempt to harmonise general reporting areas, as well as highlight the achievements and milestones of our specific OpCos throughout the disclosure. Our OpCos are encouraged to produce their own standalone sustainability report to provide more insight into their respective sustainability management and context.
A limited assurance was conducted on selected indicators of Axiata Group Berhad including its Operating Companies. This year we included in the assurance scope six indicators across Environment, Social and Governance. This is part of our effort to enhance sustainability data reporting across Group. The assurance was conducted in accordance with the ISAE 3000 standard “Assurance engagements other than audits or reviews of historical financial information” and the ISAE 3410 standard “Assurance engagements on Greenhouse Gas Statements” among our key operating companies.” For more information on the subject matter and scope of assurance, please refer to the assurance statement on page 130 of our Sustainability and National Contribution Report 2021.
Download past reports produced by the Axiata Group, including Integrated Annual Reports, Governance & Audited Financial Statements and Sustainability Reports.
2012 Reports
This year’s Sustainability and National Contrbution Report is our eighth sustainability report using the Global Reporting Initiative’s (GRI) Standards guidelines, with the addition this year of references and guidance from the Sustainability Accounting Standards Board (SASB) Telecommunications Services Standards. Our disclosures support the UN Sustainable Development Goals (UN SDGs).
Please download our GRI Content Index for detailed information on GRI disclosures contained within this website.
The Axiata Sustainability and National Contribution Report 2021 covers the sustainability performance of our Group Corporate Centre (CC), and key operating companies covering our digital telcos, telco infrastructure, and digital businesses. For our digital telcos, this includes Celcom (Malaysia), XL (Indonesia), Smart (Cambodia), Robi (Bangladesh), Dialog (Sri Lanka), Ncell (Nepal). Digital telco operations account for over 95% of the Group’s Operating Revenue. For telco infrastructure we include edotco Group which covers their operations in Malaysia, Cambodia, Sri Lanka, Bangladesh, Myanmar, Pakistan, Philippines and Laos. For our digital businesses, we include ADA, Boost Holdings Sdn Bhd, and Axiata Digital Labs. Aspirasi, previously under digital businesses has been rebranded to Boost Credit (under Boost Holdings Sdn Bhd).
The report excludes wholly owned and non-wholly owned subsidiaries and financial investments, and associate and companies that are in the process of being disposed. This report discusses the sustainability of the Group as a whole. This Sustainability and National Contribution Report 2021 covers the period from 1 January 2021 to 31 December 2021, unless otherwise stated.
The level of disclosure, covering the Group as a whole as well as disclosure per material matter, has significantly increased in our 2021 Sustainability and National Contribution Report 2021 and on our corporate sustainability website. This is a conscious effort to disclose transparent, meaningful and comprehensive sustainability disclosure to our stakeholders, in ways that are greater aligned to the global sustainability reporting narrative, and in mediums that are easily accessible to our stakeholders. We note that our OpCos’ operating environments may vary significantly from one market to the next, but we have nevertheless made the attempt to harmonise general reporting areas, as well as highlight the achievements and milestones of our specific OpCos throughout the disclosure. Our OpCos are encouraged to produce their own standalone sustainability report to provide more insight into their respective sustainability management and context.
A limited assurance was conducted on selected indicators of Axiata Group Berhad including its Operating Companies. This year we included in the assurance scope six indicators across Environment, Social and Governance. This is part of our effort to enhance sustainability data reporting across Group. The assurance was conducted in accordance with the ISAE 3000 standard “Assurance engagements other than audits or reviews of historical financial information” and the ISAE 3410 standard “Assurance engagements on Greenhouse Gas Statements” among our key operating companies.” For more information on the subject matter and scope of assurance, please refer to the assurance statement on page 130 of our Sustainability and National Contribution Report 2021.
Download past reports produced by the Axiata Group, including Integrated Annual Reports, Governance & Audited Financial Statements and Sustainability Reports.
2012 Reports
Our material matters are determined through a bi-yearly process of materiality assessment, detailed below:
We review and update our material matters in response to changes in our business landscape, risk environment, internal policies, KPIs, emerging local and global sustainability trends, regulatory developments and stakeholder opinions. Our review also incorporates peer benchmarking.
We conducted a structured stakeholder prioritisation exercise by leveraging insights from our dialogue with various stakeholders on our material matters. This allows us to identify the influence and dependence of key stakeholders on the Group. We then engage with the prioritised stakeholders to obtain their feedback on material matters.
Upon identification of our material matters, we conducted workshops within the Group to further prioritise materiality matters from the business perspective.