Axiata Sustainability

ADVANCING ACCOUNTABILITY

How our governance practices drive long-term value

Delivering positive impact across our broad business footprint starts with establishing strong policies, standards and systems from the top of our organisation.

Guided by the Axiata Corporate Governance Framework, our Board of Directors implement the strictest standards of corporate governance which serve the needs of our shareholders and our businesses alike. In doing so, they develop clear policies and procedures which guide decision-making in each of our OpCos, empowering proactive and industry-leading approaches to issues such as data privacy and cyber security, while mitigating political and regulatory risks.

In 2021, we completed the first year of our Digital Trust & Resilience 2023 (DT&R2023) cyber security strategy, significantly improved our cyber security and privacy maturity scores, and revised the Axiata Code of Conduct and Axiata Supplier Code of Conduct to meet the demands of a new digital era, amongst other key achievements.

Delivering positive impact across our broad business footprint starts with establishing strong policies, standards and systems from the top of our organisation.

Guided by the Axiata Corporate Governance Framework, our Board of Directors implement the strictest standards of corporate governance which serve the needs of our shareholders and our businesses alike. In doing so, they develop clear policies and procedures which guide decision-making in each of our OpCos, empowering proactive and industry-leading approaches to issues such as data privacy and cyber security, while mitigating political and regulatory risks.

In 2021, we completed the first year of our Digital Trust & Resilience 2023 (DT&R2023) cyber security strategy, significantly improved our cyber security and privacy maturity scores, and revised the Axiata Code of Conduct and Axiata Supplier Code of Conduct to meet the demands of a new digital era, amongst other key achievements.

Our Governance Journey

From establishing key policies to developing comprehensive and future-fit responses for the fast-evolving challenges of data privacy and cyber security, the actions we have taken lay the groundwork for us to become The Next Generation Digital Champion by 2024.

ADDRESSING WHAT MATTERS

Discover how we are generating long-term value through disciplined and prudent governance by browsing the material matters below. Click through to learn about the specific initiatives we have launched.

Highlights

Description of our material matters

Our material matters are determined through a bi-yearly process of materiality assessment, detailed below:

1. Review Of Material Matters

We review and update our material matters in response to changes in our business landscape, risk environment, internal policies, KPIs, emerging local and global sustainability trends, regulatory developments and stakeholder opinions. Our review also incorporates peer benchmarking.

2. Stakeholder Engagement

We conducted a structured stakeholder prioritisation exercise by leveraging insights from our dialogue with various stakeholders on our material matters. This allows us to identify the influence and dependence of key stakeholders on the Group. We then engage with the prioritised stakeholders to obtain their feedback on material matters.

3. Sustainability Impact Assessment

Upon identification of our material matters, we conducted workshops within the Group to further prioritise materiality matters from the business perspective.

Description of sustainability material matters - Next Generation Digital Champion

Material matter

Description

Material matter

Description

Sustainable Business Growth

Consideration of Economic, Environmental and Social (EES), and positive direct and indirect value creation in our strategic investment decisions to enhance our shareholder returns

Network Quality & Coverage

Enhancing network quality and coverage through continuous improvements in efficiency, availability and reliability

Digital Inclusion

Providing affordable and innovative products and services in bridging the digital gap

Digitisation & Modernisation

Technological innovation to enhance key internal business functions, improve process efficiency and effectiveness, and promote innovation and business continuity

Description of sustainability material matters - Environment

Material matter

Description

Material matter

Description

Climate Action

Internal controls and monitoring mechanisms to manage environmental impacts

Resource & Waste Management

Towards circular economy within our operations as well as the solutions we can provide our customers and supply chains waste management

Description of sustainability material matters - Social

Material matter

Description

Material matter

Description

Fair Employment & Welfare

Fostering fair recruitment practices by embracing diversity and inclusion in the workforce, and offering employees fair compensation and benefits

Talent Development

Promote development and uplift competencies of employees to respond to the rapidly changing and complex business environment

Employee Health, Safety & Wellbeing

Providing for the health, safety and wellbeing of our employees in ways that address key challenges and bring value to their livelihood in the workplace

Customer Service

Delivering a differentiated user experience for customers, and offering the most affordable products and services relative to customer promise in our highly competitive markets

Supply Chain Management

Consideration of EES factors across supply chain management and processes

Community Development

Financial and non-financial contributions to support local communities, underprivileged and underserved groups

Emergency & Disaster Response

Providing society in times of emergency and disaster, through the contribution of our business streams in disaster response

Description of sustainability material matters - Governance

Material matter

Description

Material matter

Description

Business Ethics & Compliance

Enhance business integrity compliance within the ambit of Malaysian and international laws on bribery and corruption

Data Privacy & Cyber Security

Protection of all data, information and intellectual property against cyber security breaches

Regulatory & Political Risk

Management of the evolving changes in the regulatory landscape and political context