Natural disasters can cause significant damage to individuals, property, economies and the environment, and we operate in various countries that are particularly prone to these events. Moreover, climate change has led to more frequent extreme weather events, increasing the threat of such disasters occurring.

As a digital conglomerate with a strong and stable network across the region, we have a major role to play in supporting national governments and communities in the face of natural disasters. In line with GSMA’s Humanitarian Connectivity Charter, we leverage our resources and expertise to improve disaster preparedness, resilience and coordination with the humanitarian sector, aiming to provide timely information to affected individuals and facilitate more effective response efforts between MNOs, governments and NGOs. These efforts are augmented by Axiata Foundation’s Jalinan Kasih Budi programme and the humanitarian relief efforts of our OpCos.

Our responsibility also includes ensuring the continuity of essential services when natural disasters occur. To this end, each of our OpCos have adopted a robust Business Continuity Management (BCM) Framework and are entrusted with overseeing comprehensive BCM programmes. To minimise the impacts of any disruptions to our operations, we also develop plans which include communication protocols and recovery strategies while providing employee training programmes and drills to ensure awareness and preparedness at all levels.