Axiata Sustainability

Advancing Digital Societies

How we are enabling a digitally-inclusive future

The digital economy is growing fast. However, access to digital technology remains unequal due to various factors such as limitations in connectivity and the skills gap, meaning that many people are unable to benefit fully or equally.

Beyond improving the quality and reach of our networks, we are responding to this challenge through extensive digital inclusion initiatives – providing communities with access to digital healthcare and educational resources, driving digital skills training amongst the underserved and marginalised, supporting digital entrepreneurs and much more. Through our efforts, we are paving the way to a brighter, more sustainable future for all.

Our Next Generation Digital Champion Journey

We have been laying the groundwork to become The Next Generation Digital Champion since our founding 14 years ago.

2008
2013
2014
2015
2020
2022
2023
Axiata Is Founded
In 2008, we started with 40 million customers. Today, our 150 million subscribers make us one of Asia’s largest networks
Building Infrastructure Through EDOTCO
Launched EDOTCO, our first independent communications infrastructure company
Our Digital Journey Begins
Axiata Digital Services (ADS) is founded, with a mission to spearhead digital initiatives and drive our transformation as a Group

With an investment of RM100 million, Axiata Digital Innovation Fund (ADIF) is launched
Embracing A Triple-Core Strategy
Recognised as one of the leading telecommunications groups in Asia

Our Triple Core Strategy of Digital Telcos, Digital Businesses and Infrastructure is unveiled for the first time
Taking Strides On Our Journey
Named Asia-Pacific Telecom Group of the Year at the 2020 Frost & Sullivan Asia Pacific Best Practices Awards

Ranked in the top third out of 100 digital technology companies in the World Benchmarking Alliance's Digital Inclusion Benchmark
Advancing Digital Societies
Became part of the EDISON Alliance to improve lives globally through its 1 Billion Lives Challenge

Recognised as one of the first three telcos globally to earn ‘Running on Open Digital Architecture (ODA)’ status by TM Forum
Strengthening Our Commitments
Published our AI Governance & Ethical Standards to guide responsible AI use across our OpCos​ ​

Joined the Internet Watch Foundation, committing to increasing awareness of the impact of Child Sexual Abuse Material (CSAM)

Our Areas Of Action

Stay tuned for updated information on our sustainability initiatives and impact during 2023. You may also download our Sustainability and National Contribution Report 2023.

Sustainable Business Growth

Network Quality & Connectivity

Customer Experience

Digital Inclusion
 

Digitisation & Innovation

Highlights

Improved our Digital Inclusion Benchmark ranking to
#22 out of the world’s top 200 technology companies
Joined the
EDISON Alliance

and committed to
impact the lives of
23 million people by 2025
Joined the Internet Watch Foundation
to support a safer Internet environment for all, especially children
Among the
first three telcos
globally to implement
Open Digital
Architecture

(ODA) at a large scale
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Improved our Digital Inclusion Benchmark ranking to
#22 out of the world’s top 200 technology companies
Joined the EDISON Alliance
and committed to impact the lives of 23 million people by 2025
Joined the Internet Watch Foundation to support a safer Internet environment for all, especially children
Among the
first three telcos
globally to implement
Open Digital
Architecture

(ODA) at a large scale

A Purposeful Mission

Ultimately, our initiatives contribute to our corporate vision, purpose and values, delivering on our responsibilities as a regional telecommunications and digital leader.

Our vision

To be The Next Generation Digital Champion

Our purpose

Advancing Asia

Our vALUES

Uncompromising Integrity & Exceptional Performance