The full potential of our emerging digital economies can only be realised once everyone has the opportunity to access its benefits equitably. This is the basis of our extensive digital inclusion efforts, which span across all our OpCos and form a key pillar of our efforts to drive long-term socio-economic development.
The initiatives shown within this page are only a summary of the many ways that we are contributing to greater digital inclusion. For a deeper read, please see our Sustainability and National Contribution Report 2021.
We live in an era where digital capabilities are a must, not a “nice-to-have”. With this in mind, we work extensively with individuals, businesses and organisations across our markets, helping to develop the digital skills and processes required to compete and thrive in the digital economy.
The pandemic has greatly accelerated our ongoing migration to digital ways of working, and having the correct digital tools has become a must for all businesses. With this in mind, our OpCos have launched specific and value-oriented offerings that support enterprise digitalisation, including purpose-fit tools for business productivity and cloud-based collaboration in the hybrid-work era.
Our OpCos also place focus on developing digital skills amongst the general public and within specific audience groups. A key example is Celcom’s Young Digital Innovators Programme (CYDIP), which provided experiential learning through digital technology for young learners and helped over 4,000 teachers transition to digital teaching methods through a series of webinars.
We are also responsive to the potential dangers that internet access poses to young digital users, with programmes launched by our OpCos to educate youth and their parents on important issues such as cyberbullying and online safety.
Over the years, we have become a major enabler of technology innovation in developing country markets by promoting innovation, entrepreneurship and start-ups. We do so by funding and providing digital services capabilities and opportunities for business.
We actively fund and partner with tech start-ups to encourage innovation across the digital ecosystem, powering bottom-up innovation for local technology industries, which in return propels business incubation and innovation industry-wide.
Since 2014 we have continually invested in digital venture funds in Malaysia, Sri Lanka and Cambodia, working with local strategic partners to identify, fund and coach local startups that are able to demonstrate high potential for growth as well as contribute to the national landscape.
Axiata Digital Innovation Fund (ADIF) has invested RM63.2 million in 17 Malaysian companies since 2015, which have since recorded average year-on-year revenue growth of 34%.
Dialog Innovation Fund (DADIF) has supported 5 companies since 2018, disbursing USD1.82 million to date.
Using digital tools and technology, we can make previously unaffordable or physically-inaccessible resources such as healthcare, education and employment opportunities widely available to low-income and remote communities, thereby transforming the opportunities available to them and their communities.
Our extensive efforts in providing digital access to education include delivering devices and internet access to those from low-income communities, developing e-learning platforms that connect students to free educational resources, and developing entrepreneurial and technical skills in young learners.
The digital divide continues to hamper the ability of specific communities to compete fairly in the modern economy. Whether these divides are based on gender, income level or industry, it is our responsibility as a digital champion to develop solutions that help to level the playing field.
In our markets of operation, many people and businesses remain excluded from the financial system, unable to access facilities for savings, loans and insurance.
With the relaunch of Boost in 2021 as a unified financial services company, we are driving greater digital and financial inclusion for small business owners in Malaysia and beyond. Using rich transaction data analysed by AI technology, basic financial services can be extended to these businesses, giving them the tools to improve their livelihoods and build a more stable financial foundation for their families.
The new structure of Boost, as detailed below, also lays the foundation for them to become a full-fledged digital bank in the near future.
Wallet offering online and offline retail payments, bill settlement, insurance and transportation use cases
Payment platform for enterprises of all sizes, with digitalisation
Micro-financing and micro-insurance solutions for small
Regional cross-border payment and customer growth platform
Our material matters are determined through a bi-yearly process of materiality assessment, detailed below:
We review and update our material matters in response to changes in our business landscape, risk environment, internal policies, KPIs, emerging local and global sustainability trends, regulatory developments and stakeholder opinions. Our review also incorporates peer benchmarking.
We conducted a structured stakeholder prioritisation exercise by leveraging insights from our dialogue with various stakeholders on our material matters. This allows us to identify the influence and dependence of key stakeholders on the Group. We then engage with the prioritised stakeholders to obtain their feedback on material matters.
Upon identification of our material matters, we conducted workshops within the Group to further prioritise materiality matters from the business perspective.