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Axiata Sustainability


The social value we generate


With our businesses located in emerging and fast-growing economies, it is our responsibility as a digital champion to leverage our technological resources towards empowering lasting socio-economic development. We do this by introducing solutions that improve access to essential services such as education, healthcare and basic utilities, while maintaining sophisticated natural disaster early warning systems to minimise the human cost of such tragic events.

Our support of local communities also has a transformative effect on young talent, whom we groom to succeed in the digital world through our longstanding talent development programmes.

  • Community Development

Our community development initiatives are highly localised and run the gamut from enabling access to basic services to redeveloping public areas, setting up telemedicine infrastructure to providing women entrepreneurs with resources for business growth. Regardless of their specific nature, all our initiatives are geared to support the principles of the UN SDGs, calling for the achievement of holistic sustainable development that leaves no one behind.


Building Future Leaders

Through our talent programmes, we are nurturing the promising youth of today into digitally-fluent leaders who are ready to drive advancement in their home countries and beyond.

Our commitment to talent development started in 2011 with the Axiata Young Talent Programme (AYTP) in Malaysia, and quickly expanded to include the XL Future Leaders Programme (XLFL) in Indonesia and SmartEdu in Cambodia. All three programmes are designed to provide top students with specific industry knowledge and experience alongside ongoing mentorship and guidance from our own leaders.

AYTP has impacted 2,693 Malaysian youth since
its founding in 2011

XLFL has produced 1,100 alumni amongst talented
Indonesian youth since 2013

To date, 41 talented Cambodian youths have graduated from the SmartEdu Scholarship programme

Read the Community Development topic in our Sustainability and National Contribution Report 2021 for full information on the community development initiatives launched by our OpCos.

  • Emergency And Disaster Response

We are observing a surge in natural disasters and extreme weather events due to climate change and global warming. Disasters can disrupt communities, negatively affecting society, property, economies and the environment. However, with the correct application of technology, natural disasters can be more accurately predicted and responded to, thereby limiting the damage
they cause.

In line with our responsibility as a signatory of the GSMA Humanitarian Connectivity Charter, our OpCos play a crucial role at all stages of disaster management. They deploy the tools, infrastructure and resources to enhance preparedness, response and recovery, all while sharing information transparently with national governments and the public at large. These efforts are enhanced by the widespread networks we have developed through our telecommunications operations, which provide us reach to a broad cross-section of local populations.


We aspire to improve and grow the scope of our digital services. Not only are we open to expanding our partnerships, but we will also continue to strengthen our relationships with our current partners which include disaster local network agencies, foundations, nonprofit
organisations, as well as the government.

Strengthening Natural Disaster Preparedness And Response

From providing natural disaster alerts via SMS to distributing hygiene kits and basic necessities to disaster victims, our OpCos contribute to disaster preparedness and response with specifically tailored strategies and technologies to counter the most commonly occurring natural disasters within each individual country. Over and above these actions, it is the core responsibility of our OpCos – and Axiata as a Group – to ensure reliable connectivity is maintained after the occurrence of a natural disaster so that emergency services can carry out their work effectively and families can remain in contact at all times.

  • Established the Dialog Disaster and Emergency Warning network (DEWN), an early warning mechanism that issues customised alerts to the public and first responders, and provides disaster alerts to media channels for dissemination
  • Supported those affected by the tragic Sri Lanka Easter Bombings with psychosocial rehabilitation services and long-term financial support for children towards completing their
  • Provided emergency assistance – including food, medicine, clean water and free WiFi – to victims of the South Kalimantan floods, while ensuring the quality of telecommunication and
    data networks was maintained at all times
  • Provided free telephone and SMS services to areas affected by the Sera Hurricane in East Nusa Tenggara and the East Java earthquake
  • Launched the SMART Food Support Program to assist Cambodians finding difficulty in accessing food supplies during the country’s COVID-19 lockdown
  • Delivered parcels containing food and essential items to families in Sarawak and Kedah in the wake of the recent floods in Malaysia education
  • Delivered similar parcels to 1,000 families during the most recent COVID-19 lockdown, while also collaborating with Immaret to donate 500 sets of PPE to Klinik Kesihatan Gombak
  • Established an early warning service in collaboration with the National Disaster Management Agency (NADMA), with over 1
    million early warning SMS alerts sent
  • Distributed PPE to two key hospitals and built ICUs in two key treatment centres, while establishing telepresence technology in over 30 hospitals to enable distance

Description of our material matters

Our material matters are determined through a bi-yearly process of materiality assessment, detailed below:

1. Review Of Material Matters

We review and update our material matters in response to changes in our business landscape, risk environment, internal policies, KPIs, emerging local and global sustainability trends, regulatory developments and stakeholder opinions. Our review also incorporates peer benchmarking.

2. Stakeholder Engagement

We conducted a structured stakeholder prioritisation exercise by leveraging insights from our dialogue with various stakeholders on our material matters. This allows us to identify the influence and dependence of key stakeholders on the Group. We then engage with the prioritised stakeholders to obtain their feedback on material matters.

3. Sustainability Impact Assessment

Upon identification of our material matters, we conducted workshops within the Group to further prioritise materiality matters from the business perspective.

Description of sustainability material matters - Next Generation Digital Champion

Material matter


Material matter


Sustainable Business Growth

Consideration of Economic, Environmental and Social (EES), and positive direct and indirect value creation in our strategic investment decisions to enhance our shareholder returns

Network Quality & Coverage

Enhancing network quality and coverage through continuous improvements in efficiency, availability and reliability

Digital Inclusion

Providing affordable and innovative products and services in bridging the digital gap

Digitisation & Modernisation

Technological innovation to enhance key internal business functions, improve process efficiency and effectiveness, and promote innovation and business continuity

Description of sustainability material matters - Environment

Material matter


Material matter


Climate Action

Internal controls and monitoring mechanisms to manage environmental impacts

Resource & Waste Management

Towards circular economy within our operations as well as the solutions we can provide our customers and supply chains waste management

Description of sustainability material matters - Social

Material matter


Material matter


Fair Employment & Welfare

Fostering fair recruitment practices by embracing diversity and inclusion in the workforce, and offering employees fair compensation and benefits

Talent Development

Promote development and uplift competencies of employees to respond to the rapidly changing and complex business environment

Employee Health, Safety & Wellbeing

Providing for the health, safety and wellbeing of our employees in ways that address key challenges and bring value to their livelihood in the workplace

Customer Service

Delivering a differentiated user experience for customers, and offering the most affordable products and services relative to customer promise in our highly competitive markets

Supply Chain Management

Consideration of EES factors across supply chain management and processes

Community Development

Financial and non-financial contributions to support local communities, underprivileged and underserved groups

Emergency & Disaster Response

Providing society in times of emergency and disaster, through the contribution of our business streams in disaster response

Description of sustainability material matters - Governance

Material matter


Material matter


Business Ethics & Compliance

Enhance business integrity compliance within the ambit of Malaysian and international laws on bribery and corruption

Data Privacy & Cyber Security

Protection of all data, information and intellectual property against cyber security breaches

Regulatory & Political Risk

Management of the evolving changes in the regulatory landscape and political context