Axiata Sustainability

ADVANCING DIGITAL ECONOMIES

How we are becoming The Next Generation Digital Champion

Sustainable Business Growth

The long-term growth of our business serves not only our shareholders but the countries in which we operate.

In sustaining business growth across our markets of operation, we are guided by our Axiata 5.0 Vision and our Collective Brain and verticalisation initiatives. This has enabled us to deliver improved operational performance at greater cost- and resource-efficiency, while continuously driving the digital transformation of our OpCos through data analytics, AI and other turnkey technologies.

Outlook
  • Economic Contributions

Our long-term presence and continuous investment in our markets of operation benefit local talents and vendors, supporting sustainable business ecosystems and yielding substantial economic contributions to the countries in which we operate.

USD11.1
billion
USD11.1 billion

GDP contributed

USD5.0
billion
USD5.0 billion

capex + opex
investment

USD 1.7
billion
USD 1.7 billion

total taxes and fees paid

13,181

employees across ASEAN and South Asia

Approximately

700,000

jobs supported across Asia

  • Strategic Investments & Partnerships

Through strategic investments and partnerships with synergistic players within the digital ecosystem, we are unlocking greater value for the Group and our stakeholders. For a full disclosure of the partnerships we activated and acquisitions we completed in 2021, please read the Sustainable Business Growth section of our Sustainability and National Contribution Report 2021.

Mergers That Improve Scale And Enhance Capabilities

The proposed Celcom-Digi merger will enhance our ability to deliver Malaysia’s digital economy aspiration, while edotco’s acquisition of Touch Mindscape moves it towards becoming one of the Top 5 Global TowerCos.

Advancing Digital Businesses Through Consolidation And Partnerships

The consolidation of Boost creates a single access point for all our consumer digital business offerings, while Soft Bank’s investment in ADA accelerates its work in data analytics and AI.

Participating In Industry And Leadership Associations
Participating
In Industry
And Leadership
Associations

We are addressing issues of global importance through our participation in industry and leadership associations. During 2021, we continued to work closely with other industry players through the GSMA on the Human Connectivity Charter, Connected Women Commitment Initiative and the Climate Action Taskforce to deliver positive impact across key social and environmental issues that affect people in our markets of operation.

In addition to these contributions, we are also a member of the CEO Action Network (CAN) Malaysia, a coalition of leaders working to shape policy decisions that favour sustainable business and sustainable development in Malaysia.

We are addressing issues of global importance through our participation in industry and leadership associations. During 2021, we continued to work closely with other industry players through the GSMA on the Human Connectivity Charter, Connected Women Commitment Initiative and the Climate Action Taskforce to deliver positive impact across key social and environmental issues that affect people in our markets of operation.

In addition to these contributions, we are also a member of the CEO Action Network (CAN) Malaysia, a coalition of leaders working to shape policy decisions that favour sustainable business and sustainable development in Malaysia.

How we work with the GSMA

Humanitarian Connectivity Charter

Supporting improved access to communication and information for those affected by crisis

Connected Women Commitment Initiative

Reducing the gender gap in mobile internet and mobile money services

Climate Action Taskforce

Moving the mobile industry towards net-zero carbon emission by 2050 at the latest

  • Empowering The Bumiputera Community

In our home country of Malaysia, we continue to contribute to the Bumiputera Empowerment Agenda (BEA), supporting Bumiputera entrepreneurs, employees and students through a comprehensive investment plan that builds the capacity and capability of local vendors, supports technopreneurs, and connects university graduates to employment opportunities.

Our work in this area has yielded the following key results as of end-2021, and a full disclosure of our Bumiputera impact can be found in our Sustainability and National Contribution Report 2021.

Description of our material matters

Our material matters are determined through a bi-yearly process of materiality assessment, detailed below:

1. Review Of Material Matters

We review and update our material matters in response to changes in our business landscape, risk environment, internal policies, KPIs, emerging local and global sustainability trends, regulatory developments and stakeholder opinions. Our review also incorporates peer benchmarking.

2. Stakeholder Engagement

We conducted a structured stakeholder prioritisation exercise by leveraging insights from our dialogue with various stakeholders on our material matters. This allows us to identify the influence and dependence of key stakeholders on the Group. We then engage with the prioritised stakeholders to obtain their feedback on material matters.

3. Sustainability Impact Assessment

Upon identification of our material matters, we conducted workshops within the Group to further prioritise materiality matters from the business perspective.

Description of sustainability material matters - Next Generation Digital Champion

Material matter

Description

Material matter

Description

Sustainable Business Growth

Consideration of Economic, Environmental and Social (EES), and positive direct and indirect value creation in our strategic investment decisions to enhance our shareholder returns

Network Quality & Coverage

Enhancing network quality and coverage through continuous improvements in efficiency, availability and reliability

Digital Inclusion

Providing affordable and innovative products and services in bridging the digital gap

Digitisation & Modernisation

Technological innovation to enhance key internal business functions, improve process efficiency and effectiveness, and promote innovation and business continuity

Description of sustainability material matters - Environment

Material matter

Description

Material matter

Description

Climate Action

Internal controls and monitoring mechanisms to manage environmental impacts

Resource & Waste Management

Towards circular economy within our operations as well as the solutions we can provide our customers and supply chains waste management

Description of sustainability material matters - Social

Material matter

Description

Material matter

Description

Fair Employment & Welfare

Fostering fair recruitment practices by embracing diversity and inclusion in the workforce, and offering employees fair compensation and benefits

Talent Development

Promote development and uplift competencies of employees to respond to the rapidly changing and complex business environment

Employee Health, Safety & Wellbeing

Providing for the health, safety and wellbeing of our employees in ways that address key challenges and bring value to their livelihood in the workplace

Customer Service

Delivering a differentiated user experience for customers, and offering the most affordable products and services relative to customer promise in our highly competitive markets

Supply Chain Management

Consideration of EES factors across supply chain management and processes

Community Development

Financial and non-financial contributions to support local communities, underprivileged and underserved groups

Emergency & Disaster Response

Providing society in times of emergency and disaster, through the contribution of our business streams in disaster response

Description of sustainability material matters - Governance

Material matter

Description

Material matter

Description

Business Ethics & Compliance

Enhance business integrity compliance within the ambit of Malaysian and international laws on bribery and corruption

Data Privacy & Cyber Security

Protection of all data, information and intellectual property against cyber security breaches

Regulatory & Political Risk

Management of the evolving changes in the regulatory landscape and political context