Axiata Sustainability

ADVANCING DIGITAL ECONOMIES

How we are becoming The Next Generation Digital Champion

Digitisation & Modernisation

In the fast-moving digital world, continuous innovation is central to retaining our competitive advantage and achieving functional and operational excellence.

To this end, we have leveraged our Collective Brain, harnessing knowledge and best practices across the Group to centralise our procurement negotiations, harmonise Network and IT activities, and deliver cost savings of RM1.1 billion in 2021. Our efforts are underscored by our Digital Transformation Framework, which aims to enhance the digital transformation of our OpCos across five cores of digitisation.

  • Our Five Cores Of Digitisation
Products & Services
External Interfaces
Internal Processes
Infrastructure
& Platform
Organisation
& Culture
Outlook

Harnessing our regional footprint, our business gains stronger traction as we partner with global technology powerhouses and hyperscalers to provide digital solutions that meet with the digitalisation needs of society that is sustainable and accessible to all.

In 2021, we also announced the appointment of a new role – Group Chief Strategy & Technology Officer – bolstering leadership towards future-proofing our operations and becoming The Next Generation Digital Champion.

Outlook

Harnessing our regional footprint, our business gains stronger traction as we partner with global technology powerhouses and hyperscalers to provide digital solutions that meet with the digitalisation needs of society that is sustainable and accessible to all.

Axiata LEAP Programme

Digital transformation is supported by the Axiata LEAP Programme, which aims to nurture a “digital-first” mindset shift, accelerate digital maturity across our OpCos and validate their progress, as well as drive intra- and inter-OpCo collaboration. This is augmented by the LEAP NOW Programme, which invites OpCo teams to submit proposals for digitisation aligned with our five cores. In 2021, a total of 70 projects were submitted under the programme, with 90% leveraging more than one enabling technology lever. The most common technology levers were Process Automation, Business/API Management and Artificial Intelligence, while the top three business benefits unlocked by the projects submitted were Better Customer Experience, Improved Decision-Making and Reduced Operating Costs. Read the Digitisation & Modernisation topic within our Sustainability and National Contribution Report 2021 to discover specific proposals under LEAP NOW that are aligned with driving sustainable development.

Axiata LEAP Programme

Digital transformation is supported by our Learn, Engage, Accelerate and Perform (LEAP) Programme, which aims to nurture a “digital-first” mindset shift, accelerate digital maturity across our OpCos and validate their progress, as well as drive intra- and inter-OpCo collaboration.

This is augmented by the LEAP NOW Programme, which invites OpCo teams to submit proposals for digitisation aligned with our five cores. In 2021, a total of 70 projects were submitted under the programme, with 90% leveraging more than one enabling technology levers.

The most common technology levers were Process Automation, API Business / API Management and Artificial Intelligence, while the top three business benefits unlocked by the projects submitted were Better Customer Experience, Improved Decision Making and Reduced Operating Costs.

Read the Digitisation and Modernisation topic within our Sustainability and National Contribution Report 2021 to discover specific proposals under LEAP NOW that are aligned with driving sustainable development.

  • Introducing Smart Solutions For Business & Society

We provide innovative enterprise grade solutions to digitise businesses and ensure they remain at the cutting-edge of technology. These include applying artificial intelligence, robotics, and other IR 4.0 principles across our digital products and services, external interfaces, internal processes, as well as infrastructure and platforms as part of an ongoing Group-wide digitisation exercise.

Learn more by downloading our Sustainability and National Contribution Report 2021.

Environment

Using IoT technology to power more energy-efficient buildings, pollution-lite fleet management, and more resource-efficient crop production and energy grid management approaches.

Smart City

Smart Buildings

Smart Fleet

Smart Agriculture and Food

Smart Supply Chain

Social

Applying technologies including data analytics, cloud and telematics towards enhanced disaster management and response strategies, smarter healthcare systems and improved road safety.

Digital Education

Smart Healthcare

Digital Inclusivity

Smart Safety and Wellbeing

Governance

Leveraging data analytics to provide greater insights into, and protection of cyber security and data privacy risks.

Smarter Cyber Protection

Integrating Industry 4.0

As part of our ongoing digitisation exercise, we also implement initiatives that apply artificial intelligence, robotics, and other IR 4.0 principles across our digital products and services, external interfaces, internal processes, as well as infrastructure and platforms.

In addition, by leveraging the strong presence of our OpCos’ enterprise divisions, which collectively reach over 180,000 enterprises, we have been able to deliver smart, IoT-powered solutions that both meet our customers’ needs and enhance shared value across the ESG spectrum. Learn more by

downloading our Sustainability and National Contribution Report 2021.

As part of our ongoing digitisation exercise, we also implement initiatives that apply artificial intelligence, robotics, and other IR 4.0 principles across our digital products and services, external interfaces, internal processes, as well as infrastructure and platforms.

In addition, by leveraging the strong presence of our OpCos’ enterprise divisions, which collectively reach over 180,000 enterprises, we have been able to deliver smart, IoT-powered solutions that both meet our customers’ needs and enhance shared value across the ESG spectrum. Learn more by downloading our Sustainability and National Contribution Report 2021.

Delivering Innovations That Drive ESG Value

Environment

Using IoT technology to power more energy-efficient buildings, pollution-lite fleet management, and more resource-efficient crop production and energy grid management approaches.

Social

Applying technologies including data analytics, cloud and telematics towards enhanced disaster management and response strategies, smarter healthcare systems and improved road safety.

Governance

Leveraging data analytics to provide greater insights into, and protection of cyber security and data privacy risks.

Description of our material matters

Our material matters are determined through a bi-yearly process of materiality assessment, detailed below:

1. Review Of Material Matters

We review and update our material matters in response to changes in our business landscape, risk environment, internal policies, KPIs, emerging local and global sustainability trends, regulatory developments and stakeholder opinions. Our review also incorporates peer benchmarking.

2. Stakeholder Engagement

We conducted a structured stakeholder prioritisation exercise by leveraging insights from our dialogue with various stakeholders on our material matters. This allows us to identify the influence and dependence of key stakeholders on the Group. We then engage with the prioritised stakeholders to obtain their feedback on material matters.

3. Sustainability Impact Assessment

Upon identification of our material matters, we conducted workshops within the Group to further prioritise materiality matters from the business perspective.

Description of sustainability material matters - Next Generation Digital Champion

Material matter

Description

Material matter

Description

Sustainable Business Growth

Consideration of Economic, Environmental and Social (EES), and positive direct and indirect value creation in our strategic investment decisions to enhance our shareholder returns

Network Quality & Coverage

Enhancing network quality and coverage through continuous improvements in efficiency, availability and reliability

Digital Inclusion

Providing affordable and innovative products and services in bridging the digital gap

Digitisation & Modernisation

Technological innovation to enhance key internal business functions, improve process efficiency and effectiveness, and promote innovation and business continuity

Description of sustainability material matters - Environment

Material matter

Description

Material matter

Description

Climate Action

Internal controls and monitoring mechanisms to manage environmental impacts

Resource & Waste Management

Towards circular economy within our operations as well as the solutions we can provide our customers and supply chains waste management

Description of sustainability material matters - Social

Material matter

Description

Material matter

Description

Fair Employment & Welfare

Fostering fair recruitment practices by embracing diversity and inclusion in the workforce, and offering employees fair compensation and benefits

Talent Development

Promote development and uplift competencies of employees to respond to the rapidly changing and complex business environment

Employee Health, Safety & Wellbeing

Providing for the health, safety and wellbeing of our employees in ways that address key challenges and bring value to their livelihood in the workplace

Customer Service

Delivering a differentiated user experience for customers, and offering the most affordable products and services relative to customer promise in our highly competitive markets

Supply Chain Management

Consideration of EES factors across supply chain management and processes

Community Development

Financial and non-financial contributions to support local communities, underprivileged and underserved groups

Emergency & Disaster Response

Providing society in times of emergency and disaster, through the contribution of our business streams in disaster response

Description of sustainability material matters - Governance

Material matter

Description

Material matter

Description

Business Ethics & Compliance

Enhance business integrity compliance within the ambit of Malaysian and international laws on bribery and corruption

Data Privacy & Cyber Security

Protection of all data, information and intellectual property against cyber security breaches

Regulatory & Political Risk

Management of the evolving changes in the regulatory landscape and political context