Through our sustained presence in countries across ASEAN and South Asia, we are an engine for long-term development, helping to drive the region’s most vibrant emerging economies towards achieving their fullest potential.
In 2021, our OpCos continued to make a telling contribution to national economies across our markets of operation by providing long-term employment opportunities in the digital industry, supporting local vendors, and paying taxes to national governments. With the total value this generates, we continue to be one of the largest Foreign Direct Investors across our operating markets.
Discover how we are advancing national economies by reading our country-by-country contributions below, and download our Sustainability and National Contribution Report 2021 for a more detailed disclosure of our impact.
Celcom is Malaysia’s first private mobile operator, with over 8.7 million customers.
Established in 1988, its national 2G, 3G and 4G LTE networks cover over 98% of the population. Celcom is now moving towards integrated multi-access and multimedia services and Internet of Things solutions, in line with evolving technologies and consumer behaviour in Malaysia.
A culture that places the customer FIRST™ is reflected in its award-winning customer service, products, and other corporate accolades at a regional level.
XL is the second largest telecommunications company in Indonesia by market capitalisation.
XL Axiata offers an array of innovative telecommunications products and services ranging from voice, SMS, Value Added Service (VAS) to mobile data, covering more than 90% of the population throughout Indonesia with over 57 million subscribers. With over 20 years’ experience, XL is credited with providing middle- and lower-income groups with access to cellular services.
XL continues to innovate and transform itself into a leading mobile data provider.
Notes:
1 Totals may not add up due to rounding
2 Including GDP contribution from market penetration related productivity impact
3 Total government tax revenue was Rp1,363 trillion (USD93.9 billion). (Source: Finance Minister’s update based on unaudited state budget realisation)
Robi is the second largest mobile network operator in Bangladesh, serving more than 53.7 million customers.
It was the first company in Bangladesh to launch 4.5G service in all 64 districts of the country. By the end of 2021, Robi ensured 98.1% population coverage of its 4.5G network with 14,810 sites. It is also the only mobile operator in Bangladesh to have successfully conducted a trial run of 5G and the first operator to have launched Voice over LTE technology on its 4.5G network.
As the industry leader in innovative digital services, the company has introduced many first-of-its-kind digital services in the country and has been the pioneer in paving the way for taking mobile financial services to underserved communities in the rural and semi-urban areas.
Notes:
1 Including GDP contribution from market penetration related productivity impact
2 Total government tax revenue was BDT3.78 trillion (USD44.7 billion). (Source: Ministry of Finance, Bangladesh)
Dialog operates Sri Lanka’s largest and fastest growing mobile telecommunications network, serving over 16 million customers.
One of the largest companies listed on the Colombo Stock Exchange by market capitalisation, Dialog represents Sri Lanka’s largest Foreign Direct Investment. It has been at the forefront of innovation in the Sri Lankan mobile industry since the late 1990s, delivering advanced mobile telephony and high speed mobile broadband services, Fixed Telecommunications, and Digital Pay Television through its fully-owned subsidiaries.
Smart is Cambodia’s leading mobile telecommunications operator, serving more than 7 million customers.
Sitting at the forefront of mobile technology advancement in Cambodia, with extensive national wide coverage of 99% of the population, Smart was the first network in Cambodia to introduce 4G LTE in 2014, 4G+ in 2016, and 4G+ with HD Voice (VoLTE) and LTE Advanced Pro in 2017. Smart subsequently hosted the first 5G live showcase in the Kingdom in 2019, manifesting its mobile data leadership position in the country.
The company is also rapidly transforming itself into a digital lifestyle brand, having introduced many innovative offerings and lifestyle entertainment value propositions.
Smart aspires to be the #1 and most loved communication tech brand in Cambodia by 2022, while having a strong corporate social responsibility and sustainability agenda for national socioeconomic growth.
Notes:
1 Totals may not add up due to rounding
2 The multiplier effect decreased from 5.0 in 2019 to 4.7 in 2020, mainly due to a decrease in productivity impact
3 Totals may not add up due to rounding
4 Total government tax revenue in 2020 was estimated at USD2.88 billion. (Source: Tax collections rise in 2020 despite COVID-19 pandemic, Cambodian Journalists Alliance Association, Jan 13, 2020)
Ncell is Nepal’s first private sector telecom company to operate GSM services. Today, Ncell operates the country’s widest 4G network and serves 16.8 million customers, providing high-quality, modern and cost-effective services.
Contributing to the vision of Digital Nepal and the development of Nepal’s economy and infrastructure, Ncell is building a best-in-class network to bring digital services to people living in rural and remote areas of Nepal.
edotco is the first and leading regional integrated telecommunications infrastructure services company in Asia.
edotco specialises in end-to-end solutions in the tower services sector including co-locations, build-to-suit, energy, transmission and operations and maintenance (O&M). edotco is supported by its state-of-the-art real time monitoring service, echo, which helps to improve field operations whilst maximising operational efficiencies.
Headquartered in Kuala Lumpur, Malaysia, edotco has offices across Asia in Bangladesh, Cambodia, Sri Lanka, Myanmar, Pakistan, Laos and the Philippines.
edotco is committed to conducting its business in a responsible and sustainable manner while upholding the highest standards of integrity for the benefit of its customers, employees, communities and developing nations.
Celcom is Malaysia’s first private mobile operator, with over 8.7 million customers.
Established in 1988, its national 2G, 3G and 4G LTE networks cover over 98% of the population. Celcom is now moving towards integrated multi-access and multimedia services and Internet of Things solutions, in line with evolving technologies and consumer behaviour in Malaysia.
A culture that places the customer FIRST™ is reflected in its award-winning customer service, products, and other corporate accolades at a regional level.
XL is the second largest telecommunications company in Indonesia by market capitalisation.
XL Axiata offers an array of innovative telecommunications products and services ranging from voice, SMS, Value Added Service (VAS) to mobile data, covering more than 90% of the population throughout Indonesia with over 57 million subscribers. With over 20 years’ experience, XL is credited with providing middle- and lower-income groups with access to cellular services.
XL continues to innovate and transform itself into a leading mobile data provider.
Notes:
1 Totals may not add up due to rounding
2 Including GDP contribution from market penetration related productivity impact
3 Total government tax revenue was Rp1,363 trillion (USD93.9 billion). (Source: Finance Minister’s update based on unaudited state budget realisation)
Robi is the second largest mobile network operator in Bangladesh, serving more than 53.7 million customers.
It was the first company in Bangladesh to launch 4.5G service in all 64 districts of the country. By the end of 2021, Robi ensured 98.1% population coverage of its 4.5G network with 14,810 sites. It is also the only mobile operator in Bangladesh to have successfully conducted a trial run of 5G and the first operator to have launched Voice over LTE technology on its 4.5G network.
As the industry leader in innovative digital services, the company has introduced many first-of-its-kind digital services in the country and has been the pioneer in paving the way for taking mobile financial services to underserved communities in the rural and semi-urban areas.
Notes:
1 Including GDP contribution from market penetration related productivity impact
2 Total government tax revenue was BDT3.78 trillion (USD44.7 billion). (Source: Ministry of Finance, Bangladesh)
Dialog operates Sri Lanka’s largest and fastest growing mobile telecommunications network, serving over 16 million customers.
One of the largest companies listed on the Colombo Stock Exchange by market capitalisation, Dialog represents Sri Lanka’s largest Foreign Direct Investment. It has been at the forefront of innovation in the Sri Lankan mobile industry since the late 1990s, delivering advanced mobile telephony and high speed mobile broadband services, Fixed Telecommunications, and Digital Pay Television through its fully-owned subsidiaries.
Smart is Cambodia’s leading mobile telecommunications operator, serving more than 7 million customers.
Sitting at the forefront of mobile technology advancement in Cambodia, with extensive national wide coverage of 99% of the population, Smart was the first network in Cambodia to introduce 4G LTE in 2014, 4G+ in 2016, and 4G+ with HD Voice (VoLTE) and LTE Advanced Pro in 2017. Smart subsequently hosted the first 5G live showcase in the Kingdom in 2019, manifesting its mobile data leadership position in the country.
The company is also rapidly transforming itself into a digital lifestyle brand, having introduced many innovative offerings and lifestyle entertainment value propositions.
Smart aspires to be the #1 and most loved communication tech brand in Cambodia by 2022, while having a strong corporate social responsibility and sustainability agenda for national socioeconomic growth.
Notes:
1 Totals may not add up due to rounding
2 The multiplier effect decreased from 5.0 in 2019 to 4.7 in 2020, mainly due to a decrease in productivity impact
3 Totals may not add up due to rounding
4 Total government tax revenue in 2020 was estimated at USD2.88 billion. (Source: Tax collections rise in 2020 despite COVID-19 pandemic, Cambodian Journalists Alliance Association, Jan 13, 2020)
Ncell is Nepal’s first private sector telecom company to operate GSM services. Today, Ncell operates the country’s widest 4G network and serves 16.8 million customers, providing high-quality, modern and cost-effective services.
Contributing to the vision of Digital Nepal and the development of Nepal’s economy and infrastructure, Ncell is building a best-in-class network to bring digital services to people living in rural and remote areas of Nepal.
edotco is the first and leading regional integrated telecommunications infrastructure services company in Asia.
edotco specialises in end-to-end solutions in the tower services sector including co-locations, build-to-suit, energy, transmission and operations and maintenance (O&M). edotco is supported by its state-of-the-art real time monitoring service, echo, which helps to improve field operations whilst maximising operational efficiencies.
Headquartered in Kuala Lumpur, Malaysia, edotco has offices across Asia in Bangladesh, Cambodia, Sri Lanka, Myanmar, Pakistan, Laos and the Philippines.
edotco is committed to conducting its business in a responsible and sustainable manner while upholding the highest standards of integrity for the benefit of its customers, employees, communities and developing nations.
Our material matters are determined through a bi-yearly process of materiality assessment, detailed below:
We review and update our material matters in response to changes in our business landscape, risk environment, internal policies, KPIs, emerging local and global sustainability trends, regulatory developments and stakeholder opinions. Our review also incorporates peer benchmarking.
We conducted a structured stakeholder prioritisation exercise by leveraging insights from our dialogue with various stakeholders on our material matters. This allows us to identify the influence and dependence of key stakeholders on the Group. We then engage with the prioritised stakeholders to obtain their feedback on material matters.
Upon identification of our material matters, we conducted workshops within the Group to further prioritise materiality matters from the business perspective.