Please ensure Javascript is enabled for purposes of website accessibility

Axiata Sustainability


Addressing the critical global issue of our times

Resource & Waste Management

In reaching net-zero, we strive to reduce waste throughout our operations – from the buildings we occupy to our internal practices and the services and products we provide our customers.

Our initiatives in this area span the entire material lifecycle, from procurement to the use of materials and their responsible disposal. Beyond complying with national and international regulations and standards, our OpCos have also introduced environmental management plans suited to the challenges of their operations, executing specific
strategies to minimise waste-to-landfill and maximise their contributions to the circular economy.

Recognising the key role that our employees play in our efforts, we strive equally to inculcate a culture of sustainability across the Group, encouraging all members of our team to adopt sustainable lifestyle practices that involve reduced resource usage.


As waste increasingly becomes an area in which the industry, including telcos and wider digital ecosystem participants, seeks to manage, we recognise that partnerships with specialised waste disposal authorities, as well as working with our wider stakeholders (customers, suppliers and regulators) will lead to a more concerted and effective approach.

  • Improving Our Waste Management Practices

Our OpCos have adopted various initiatives to reduce the impact of waste on the environment, such as by monitoring and sorting waste and reducing overall waste generation. Cross-functional programmes have also been introduced to drive collaboration and greater accountability in carrying out the necessary waste management practices across our facilities.

Guided by a comprehensive environmental management plan, Dialog is in the process of eliminating single-use plastics across all its premises and reducing waste-to-landfill across all waste types, leading to an 80% reduction in cardboard, plastic and polyethylene waste entering landfills in 2021. Successful initiatives have also been launched to reuse food waste and recycle paper waste.

Their progress will be accelerated by their implementation of digital waste tracking and IoT-based systems for energy and environmental performance monitoring.

edotco is minimising waste by collecting e-waste for recycling, redeploying or recycling materials used in towers at end-of-life, and tracking all waste generated on site during the build and maintenance phases. Meanwhile, e-waste collection bins and recycling bins are stationed at all offices, with Green Champions elected across all operating markets to further a culture of environmental responsibility at the individual level.

  • Inculcating Positive Habits Amongst Our Employees

Our employees are agents of positive change, championing initiatives that bring a sense of community to their shared environmental responsibility. To aid their efforts, they undergo trainings that integrate use cases and best practices, instilling a culture of sustainability and further embedding sustainability within their role in the company.

Smart participated in the Cambodia Energy Efficiency Competition, a year-long long programme with the goal of maximising energy savings within its offices. Led by their in-house Green Team, they raised awareness and drove participation amongst their employees, encouraging them to adopt the same practices at home.

2021 saw the launch of the GoGreen app function on the MyAxiata app. The function harnesses gamification, challenging Axiata Corporate Centre employees to adopt sustainable lifestyle practices and rewarding those who succeed with “level-ups”. It also provides interactive and informative content on the Group’s sustainability journey.

Dialog have harnessed the collective power of their employees towards reaching their company-wide waste management goals, reducing paper use by 80%, collecting 5.29 tonnes of e-waste and recycling 66% of waste for animal food, amongst other achievements.

  • Collaborating Across Our Value Chains

By working with stakeholders and partners across our value chains, our OpCos are driving improved environmental awareness and grassroots action.
Read our Sustainability and National Contribution Report 2021 to learn about the specific initiatives they have launched.

Description of our material matters

Our material matters are determined through a bi-yearly process of materiality assessment, detailed below:

1. Review Of Material Matters

We review and update our material matters in response to changes in our business landscape, risk environment, internal policies, KPIs, emerging local and global sustainability trends, regulatory developments and stakeholder opinions. Our review also incorporates peer benchmarking.

2. Stakeholder Engagement

We conducted a structured stakeholder prioritisation exercise by leveraging insights from our dialogue with various stakeholders on our material matters. This allows us to identify the influence and dependence of key stakeholders on the Group. We then engage with the prioritised stakeholders to obtain their feedback on material matters.

3. Sustainability Impact Assessment

Upon identification of our material matters, we conducted workshops within the Group to further prioritise materiality matters from the business perspective.

Description of sustainability material matters - Next Generation Digital Champion

Material matter


Material matter


Sustainable Business Growth

Consideration of Economic, Environmental and Social (EES), and positive direct and indirect value creation in our strategic investment decisions to enhance our shareholder returns

Network Quality & Coverage

Enhancing network quality and coverage through continuous improvements in efficiency, availability and reliability

Digital Inclusion

Providing affordable and innovative products and services in bridging the digital gap

Digitisation & Modernisation

Technological innovation to enhance key internal business functions, improve process efficiency and effectiveness, and promote innovation and business continuity

Description of sustainability material matters - Environment

Material matter


Material matter


Climate Action

Internal controls and monitoring mechanisms to manage environmental impacts

Resource & Waste Management

Towards circular economy within our operations as well as the solutions we can provide our customers and supply chains waste management

Description of sustainability material matters - Social

Material matter


Material matter


Fair Employment & Welfare

Fostering fair recruitment practices by embracing diversity and inclusion in the workforce, and offering employees fair compensation and benefits

Talent Development

Promote development and uplift competencies of employees to respond to the rapidly changing and complex business environment

Employee Health, Safety & Wellbeing

Providing for the health, safety and wellbeing of our employees in ways that address key challenges and bring value to their livelihood in the workplace

Customer Service

Delivering a differentiated user experience for customers, and offering the most affordable products and services relative to customer promise in our highly competitive markets

Supply Chain Management

Consideration of EES factors across supply chain management and processes

Community Development

Financial and non-financial contributions to support local communities, underprivileged and underserved groups

Emergency & Disaster Response

Providing society in times of emergency and disaster, through the contribution of our business streams in disaster response

Description of sustainability material matters - Governance

Material matter


Material matter


Business Ethics & Compliance

Enhance business integrity compliance within the ambit of Malaysian and international laws on bribery and corruption

Data Privacy & Cyber Security

Protection of all data, information and intellectual property against cyber security breaches

Regulatory & Political Risk

Management of the evolving changes in the regulatory landscape and political context