Axiata Sustainability

ADVANCING TO ZERO

Addressing the critical global issue of our times

The climate science is clear and, at Axiata, our response has been similarly unequivocal: Advancing to Zero with a roadmap to reach net-zero carbon no later than 2050.

Starting with our own footprint, we’re driving positive change by introducing greener telco infrastructure solutions and switching to renewable energy wherever viable. Equally, by leveraging the power of loT and artificial intelligence, our operations have become more energy efficient than ever.

As an enabler of change, we advocate a mindful approach to usage of resources across our supply chain. We also work with national
governments to support the transition to lower-carbon economies.

Our Roadmap To Net-Zero

In 2021, we launched the Axiata Net-Zero Carbon Roadmap, our blueprint to reach net-zero carbon no later than 2050, while becoming the first telecommunications company in Malaysia to adopt the Science Based Targets initiative (SBTi).

Here are some of the key milestones that have led us to making this long-term commitment.

Our Roadmap To Net-Zero

In 2021, we launched the Axiata Net-Zero Carbon Roadmap, our blueprint to reach net-zero carbon no later than 2050, while becoming the first telecommunications company in Malaysia to adopt the Science Based Targets Initiative (SBTi).
Here are some of the key milestones that have led us to making this long-term commitment.

ADDRESSING WHAT MATTERS

Click through to discover the specific actions we have taken to drive environmental balance within our footprint and beyond.

Highlights

Description of our material matters

Our material matters are determined through a bi-yearly process of materiality assessment, detailed below:

1. Review Of Material Matters

We review and update our material matters in response to changes in our business landscape, risk environment, internal policies, KPIs, emerging local and global sustainability trends, regulatory developments and stakeholder opinions. Our review also incorporates peer benchmarking.

2. Stakeholder Engagement

We conducted a structured stakeholder prioritisation exercise by leveraging insights from our dialogue with various stakeholders on our material matters. This allows us to identify the influence and dependence of key stakeholders on the Group. We then engage with the prioritised stakeholders to obtain their feedback on material matters.

3. Sustainability Impact Assessment

Upon identification of our material matters, we conducted workshops within the Group to further prioritise materiality matters from the business perspective.

Description of sustainability material matters - Next Generation Digital Champion

Material matter

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Material matter

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Sustainable Business Growth

Consideration of Economic, Environmental and Social (EES), and positive direct and indirect value creation in our strategic investment decisions to enhance our shareholder returns

Network Quality & Coverage

Enhancing network quality and coverage through continuous improvements in efficiency, availability and reliability

Digital Inclusion

Providing affordable and innovative products and services in bridging the digital gap

Digitisation & Modernisation

Technological innovation to enhance key internal business functions, improve process efficiency and effectiveness, and promote innovation and business continuity

Description of sustainability material matters - Environment

Material matter

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Material matter

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Climate Action

Internal controls and monitoring mechanisms to manage environmental impacts

Resource & Waste Management

Towards circular economy within our operations as well as the solutions we can provide our customers and supply chains waste management

Description of sustainability material matters - Social

Material matter

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Material matter

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Fair Employment & Welfare

Fostering fair recruitment practices by embracing diversity and inclusion in the workforce, and offering employees fair compensation and benefits

Talent Development

Promote development and uplift competencies of employees to respond to the rapidly changing and complex business environment

Employee Health, Safety & Wellbeing

Providing for the health, safety and wellbeing of our employees in ways that address key challenges and bring value to their livelihood in the workplace

Customer Service

Delivering a differentiated user experience for customers, and offering the most affordable products and services relative to customer promise in our highly competitive markets

Supply Chain Management

Consideration of EES factors across supply chain management and processes

Community Development

Financial and non-financial contributions to support local communities, underprivileged and underserved groups

Emergency & Disaster Response

Providing society in times of emergency and disaster, through the contribution of our business streams in disaster response

Description of sustainability material matters - Governance

Material matter

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Material matter

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Business Ethics & Compliance

Enhance business integrity compliance within the ambit of Malaysian and international laws on bribery and corruption

Data Privacy & Cyber Security

Protection of all data, information and intellectual property against cyber security breaches

Regulatory & Political Risk

Management of the evolving changes in the regulatory landscape and political context